How we help

Caritas Anchor House strongly believes that everyone has an ability within them to achieve success in life, whatever the term ‘success’ means to that person.

Our aim at Caritas Anchor House is to help our residents tackle and overcome life’s barriers and obstacles, the expected and the unexpected, so they may realise and accept for themselves that they have the skills and talents necessary to be happy and successful in life.

Aspirations Programme

Identifying, addressing and finally overcoming the root causes of why someone is on the street is the cornerstone of Caritas Anchor House’s success. Each resident, on arrival, becomes involved in our “Aspirations Programme”. The Aspirations Pyramid sets the order of priority for addressing the needs of the new resident.

Aspiration Pyramid

As a first step in tackling the issues in the Aspirations Pyramid, we use the Outcomes Star. The residents score themselves on a variety of different aspects allowing them to identify the areas in their lives that need to be changed or improved upon.

Outcomes Star TM

Personal Development Plan

Once the assessment has been completed a Personal Development Plan is developed by the residents with his or her lifestyle architect, to bridge the gap between the current and the hoped-for positions on the Outcomes Star. This plan includes education and training (focussing on, for example, employability skills such as CV and interview preparation, qualifications, etc.), volunteering opportunities, counselling for substance abuse, and guidance on sorting out problems with debt.

Personal Development Plan

The programme supports the recovery process by rebuilding confidence, drawing out the resident’s strengths and competences, abilities and interests which the resident has never recognised, or which have been ignored over the years when survival was the only priority. These skills can be in music, art, sport, hospitality, teaching/mentoring, catering, constructions skills, etc.

Education and Training

Education and training are vital stepping stones in both preventing homelessness, and helping those who have lost their homes. Learning new skills helps our residents and service users to improve their self-esteem and gain experience so that they can re-enter the workforce.

Every year, we provide help for around 1,000 people – both residents and local community members – with the opportunity to access a wide range of accredited vocational training courses. Every applicant enrolling on a course is given a one-on-one interview and provided with a Training Needs Assessment to ensure they find the right course for them.

Our training programmes have been nationally acclaimed and have won awards for innovation, successful implementation and delivery. In 2010, the UK Skills Council awarded us four National Training Excellence Awards and our Education Coordinator – a former resident – was awarded UK’s Individual Trainer of the Year.

Caritas Anchor House also delivers Welcome Host Gold, an accredited City & Guilds customer service course, at Level 1, with the option of progressing to Level 2.

Schools Outreach

In addition to our work with adults, we also run a schools outreach programme designed to educate young people about the causes and consequences of homelessness.

The programme is offered to all primary and secondary schools in Newham, as well as those within the Brentwood Diocese, and hopes to reduce the risk of children becoming homeless as adults.

To find out more about this service, please click here.


Over the last three months to 5 July 2015, we have achieved the following:

  • 99% of residents had Personal Development Plans
  • We maintained a 97.8% occupancy rate
  • 2349 volunteering hours were undertaken
  • 18 residents moved out of Caritas Anchor House into independent living
  • 10 residents gained employment

Download our latest quarterly Outcomes Report: Aspirations Programme Q1 05 04 15 – 05 07 15 (pdf)

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Latest News

Caritas Anchor House is calling for action on World Homeless Day

Friday, October 2nd, 2015

Caritas Anchor House is hosting a reception in the House of Lords this World Homeless Day, to encourage society to support the homeless charities working to make a difference. World Homeless Day occurs on 10th October each year, and aims to draw attention to the needs of the estimated 100 million people globally who are […]

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Want charities to keep doing good? Sort out the VAT system

Monday, September 28th, 2015

Submitted from Andrew O’Brien. Andrew is Head of Policy at Charity Finance Group which represents over 1,250 charities and seeks to improve financial leadership in the charity sector. When people think about charities, the last thing they tend to think about is tax. They rightly think about the enormous contribution that charities make across our society, […]

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VAT threat to Caritas Anchor House’s homeless services

Tuesday, September 15th, 2015

Caritas Anchor House has warned that hundreds of homeless people in one of the country’s most deprived boroughs will be put at risk after it was presented with an unexpected bill for an additional £1 million in VAT by HMRC. We have been told by HM Revenue and Customs that this bill relates to our construction of ‘move on’ flats, a pivotal feature of our Home and Hope Appeal, designed to help homeless residents achieve a sustainable transition back into independent living.

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