Caritas Anchor House

Working at the heart of homelessness

Education, Training and Employment

Education, Training and Employment

In the last three years, we supported 131 residents to secure paid employment – this is 19% of our residents, higher than the industry average of 14% (Homeless Link, 2015).

Education and training are vital stepping stones in both preventing homelessness, and helping those who have lost their homes. Learning new skills helps our residents and service users to improve their self-esteem and gain experience so that they can re-enter the workforce.

Every year, we provide residents and local community members with the opportunity to access a wide range of accredited vocational training courses. Every resident enrolling on a course is given a one-on-one interview and provided with a Training Needs Assessment to ensure they find the right course for them. In the first six months of 2016, 100 residents took part in face to face and e-learning activity - this represents 55.5% of our residents. The sector average for residents in supported accommodation engaged in education and training is 34%.

Our training programmes have been nationally acclaimed and have won awards for innovation, successful implementation and delivery. In 2010, the UK Skills Council awarded us four National Training Excellence Awards and our Education Coordinator - a former resident - was awarded UK’s Individual Trainer of the Year.

We offer City and Guilds accredited Delivering Service Excellence training. This covers a range of customer service techniques that can be used in any working environment. The course looks at approaches to difficult situations, team-work and delivering service both to customers and to colleagues. Upon completion, residents are invited to sit the City and Guilds Level 2 Award in Customer Service Delivery. Both the course and the prospective qualification have direct application in any work place and can serve as a great way to refresh a new residents CV.

An advisor from the National Career Service visits monthly and provides CV support for residents and career advice around training opportunities and apprenticeships.

We work in partnership with Learning and Skills Solutions (LASS), a private sector company that provides tailored, flexible and free Functional Skills and CSCS Card training for young people and adults. Local community members are able to attend. 

For more information on our education, training and employment services, please email us.

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