Caritas Anchor House

Working at the heart of homelessness

Service User Involvement

Service User Involvement

At Caritas Anchor House, we like to put our service users at the heart of everything we do, and continually strive to include them in all aspects of service planning and delivery.

We involve our service users from the very beginning of their time at Caritas Anchor House. Upon arrival, everyone is encouraged to help shape and influence the community of which they are a part of and have a shared responsibility over.

Our monthly Sounding Board meetings allow our residents to voice their ideas to the Strategic Management Team, and they can put forward suggestions for service development. The Chief Executive of Caritas Anchor House also hosts a quarterly Residents Meeting to discuss topical issues and relay key strategic priorities. These meetings are consistently popular, address any issues of concern, and allow an open dialogue between service users and staff.

Through our Volunteering Programme, service users can get involved in fundraising activities, provide peer-to-peer support and education, and apply for formal roles at Caritas Anchor House such as front of house, managing an IT surgery or volunteering at the local community market.

The benefits of service user involvement are numerous, ranging from ensuring that individuals feel valued and respected, increasing self-determination and empowerment, promoting engagement in services, and enabling us to provide and improve services to support our residents and community members on their journey. Their involvement fosters an open and positive environment, and generates an understanding for the Caritas Anchor House community and the roles played by both the staff and service users here.

Caritas Anchor House will continue to make service user involvement the cornerstone of our work. In recognition of our commitment to this, the London Borough of Newham rated us “good” in their latest monitoring visit in the category of Service User Involvement and Empowerment, and we have previously won an award for Service User Involvement at the Michael Whippman Awards for Innovation in Homelessness.

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